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Ordering / Delivery InformationBestell- und Lieferinformationen

Ordering

Cell lines and DNA can be ordered using either the Online Shop or by purchase order via fax, mail or e-mail.

We encourage every scientist to use the direct ordering via our Online Shop.

Our Online Shop requires you to register before your first order can be processed. Subsequent orders require a login only. However, if your company has never before ordered from the DSMZ you are free to register on the website but your initial order must be transmitted to us manually via fax, mail or e-mail. Please do not duplicate your order. Order only by our online shop, or only by fax, or only by e-mail, or only by postal mail.

Important notes:

1. The cell lines of our cell culture collection are for research purposes only and shall not be passed on to third parties. Cell lines and their products shall not be sold or used for commercial purposes or utilized in any other type of commercial activity.

2. Recipients will have to confirm (also on behalf of their institutions) that they are end users of materials supplied by DSMZ.

3. Appropriate reference shall be made in any ensuing publication(s), crediting the work of the original investigator(s) which established the cell line(s) and the DSMZ as supplier. No alteration may be made to the DSMZ titles or acronyms.

4. It is understood that neither the DSMZ nor the depositor of the cells accept any liability whatsoever in connection with the receipt, handling, storage or use of the cell line(s).

5. Recipients accept (also on behalf of host institutions) all conditions of ordering, delivery and payment of the DSMZ.

For affirmation we will kindly ask you to complete and sign our Material Transfer Agreement (MTA) for each cell line order (not necessary for DNA orders). The MTA will be sent to you after we have received your formal purchase order.

Placing an order always implies acceptance of our Terms and Conditions as well as the conditions of the MTA.

Delivery

Cell cultures are distributed either frozen in plastic ampoules on dry ice ("frozen cultures") or as active, growing cell populations in flasks or tubes ("growing cultures"). Shipments are dispatched early in the week (usually on Mondays or Tuesdays; Germany: Wednesdays) to ensure arrival before the following weekend. Due to the additional labor involved, the price for growing cultures is substantially higher than frozen cultures. While we normally recommend ordering frozen cultures, to certain destinations we can send growing cultures only, and to other destinations frozen cultures only. Material is shipped by a courier of our choice. Destinations outside Germany may incur a delay of several weeks for which we request your patience. Recipients are informed immediately prior to shipment.

Your contact partners at the sales department:


       Ms. Dagmar Rese

       Phone: +49-531-2616-161
       Fax: +49-531-2616-150
       E-mail: mutze-mail trennerdsmze-mail trennerde