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Replacement PolicyReplacement Policy

Replacement Policy

Please notify the DSMZ (contact address below) in the event of cultures arriving in a non-viable condition or if cells fail to grow due to unsatisfactory material. Should the claim for replacement be well founded and timely (reported within 30 days), we may consider sending a replacement as soon as possible.

We also provide advice per e-mail or telephone should cells fail to grow satisfactorily. Cultures lost due to inappropriate culture conditions or negligence will not be replaced.

Replacement requests to:

       Dr. Klaus Steube

       Phone: +49-531-2616-153
       Fax: +49-531-2616-150
       E-mail: kste-mail trennerdsmze-mail trennerde