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Ordering / Delivery InformationBestellung / Versand Informationen

Ordering / Delivery Information


ATTENTION: Our ordering processes have recently changed! All non-web shop orders (email or fax) are required to submit a signed order form!


Plant viruses and antisera may be ordered using our Online Shop (preferred method) or by fax or email using the Order form. Order forms MUST be signed and any orders submitted without the form or signature will not be processed. (If your institution requires its own ordering format for administrative reasons, please submit this page of our order form with accompanying signature.)

All items up to a value of € 300 are shipped, unless otherwise advised by the customer, via air mail. Please note that we will not have any proof of delivery for air mail supplies, that they are not tracked and might take several weeks. Shipment by courier services (fast, tracked) are charged to the customer.

Liabilities

  • All products are for in vitro use only. They are not to be used for human or animal applications. The customer is solely responsible for determining the suitability of the goods for the purpose which they intend to use them.
  • Positive controls in ELISA may vary in OD values according to plant virus species and strains, and plant tissue used.
  • ELISA reagents have a guaranteed minimum shelf life of 6 months from date of delivery when stored according to the specifications. No further warranties are given. If you have any questions about specification or performance of our tests, please send your inquiries to our customer support.
  • Virus inocula viability can be affected, e.g. during transport. Replacement cultures will be supplied if the DSMZ is informed within two months after receipt of the material.
  • There may be restrictions or prohibitions of import of certain antibodies, conjugates, positive controls, virus inocula and other reagents into certain countries. For more information click here