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Customer Support

Customer Support

Please choose the category of interest:

microoganisms | human & animal cell lines | plant viruses | safe & patent deposit

Microorganisms

The product category microorganisms includes products labelled with a DSM number as well as microbial DNA.

Please contact the customer support, depending on your request,

Click here to download forms and further documents.
Please see also our FAQs related to microorganisms.

 

Human & animal cell lines

The product category human and animal cell lines includes products labelled with an ACC number as well as DNA.

Please contact the customer support, depending on your request,

  • for ordering human and animal cell lines as well as DNA: mutz(at)dsmz.de
  • for ordering services and analyses related to human and animal cell lines: mutz(at)dsmz.de
  • for scientific requires related to human and animal cell lines: kst(at)dsmz.de
  • for inquiries related to the delivery status of your order: outbound(at)dsmz.de
  • for inquiries related to your invoice (please provide the DSMZ invoice number of your order): accounting(at)dmsz.de
  • for inquiries related to the registration of DSMZ as a vendor for your company: vendor(at)dsmz.de

Click here to download forms and further documents.
Please see also our FAQs related to human and animal cell lines.

 

Plant viruses

The product category plant viruses includes plant viruses and plant virus diagnostics.

Please contact the customer support, depending on your request,

Click here to download forms and further documents.
Please see also our FAQs related to plant viruses.

 

Safe and patent deposit

For questions related to patent and safe deposit of biological resources please contact patentdeposit(at)dsmz.de.

Click here for further information on the safe and patent deposit at the DSMZ.

 

Scientific services and analyses

Please address inquiries related to offered services and analyses to the email addresses provided in the relevant section (microorganisms, human and animal cell lines, plant viruses).

 

Further information

Click here to download forms and further documents.