Customer Support
Please choose the category of interest:
microoganisms | human & animal cell lines | plant viruses | safe & patent deposit
Microorganisms
The product category microorganisms includes products labelled with a DSM number as well as microbial DNA.
Please contact the customer support, depending on your request,
- for ordering microorganisms or microbial DNA: sales(at)dsmz.de
- for ordering biochemical and microbiological analyses or material used as a reference: identification(at)dsmz.de
- for inquiries related to bioinformatic services: ckc(at)dsmz.de
- for inquiries related to status of order (before notification of shipment): sales(at)dsmz.de
- for inquiries related to courier service (please provide airway bill number and courier name): outbound(at)dsmz.de
- for inquiries related to your invoice (please provide the DSMZ invoice number of your order): accounting(at)dsmz.de
- for submitting a complaint: sales(at)dsmz.de
- for inquiries related to the registration of DSMZ as a vendor for your company: vendor(at)dsmz.de
- for scientific questions related to microorganisms beyond our online information please contact the responsible curator
- for deposit a bioresource please see available online information
Click here to download forms and further documents.
Please see also our FAQs related to microorganisms.
Human & animal cell lines
The product category human and animal cell lines includes products labelled with an ACC number as well as DNA.
Please contact the customer support, depending on your request,
- for ordering human and animal cell lines as well as DNA: mutz(at)dsmz.de
- for ordering services and analyses related to human and animal cell lines: mutz(at)dsmz.de
- for scientific requires related to human and animal cell lines: kst(at)dsmz.de
- for inquiries related to status of order (before notification of shipment): mutz(at)dsmz.de
- for inquiries related to courier service (please provide airway bill number and courier name) : outbound(at)dsmz.de
- for inquiries related to your invoice (please provide the DSMZ invoice number of your order): accounting(at)dsmz.de
- for submitting a complaint: mutz(at)dsmz.de
- for inquiries related to the registration of DSMZ as a vendor for your company: vendor(at)dsmz.de
- for deposit a bioresource please see available online information
Click here to download forms and further documents.
Please see also our FAQs related to human and animal cell lines.
Plant viruses
The product category plant viruses includes plant viruses and plant virus diagnostics.
Please contact the customer support, depending on your request,
- for ordering plant viruses and plant virus diagnostics: plantvirus(at)dsmz.de
- for ordering services and analyses related to plant viruses: plantvirus(at)dsmz.de
- scientific inquiries concerning the characteristics of our virus isolates and antisera: plantvirus(at)dsmz.de
- for inquiries related to status of order (before notification of shipment): plantvirus(at)dsmz.de
- for inquiries related to courier service (please provide airway bill number and courier name): outbound(at)dsmz.de
- for inquiries related to your invoice (please provide the DSMZ invoice number of your order): accounting(at)dsmz.de
- for submitting a complaint: plantvirus(at)dsmz.de
- for inquiries related to the registration of DSMZ as a vendor for your company: vendor(at)dsmz.de
- for deposit a bioresource please see available online information
Click here to download forms and further documents.
Please see also our FAQs related to plant viruses.
Safe and patent deposit
For questions related to patent and safe deposit of biological resources please contact patentdeposit(at)dsmz.de.
Click here for further information on the safe and patent deposit at the DSMZ.
Scientific services and analyses
Please address inquiries related to offered services and analyses to the email addresses provided in the relevant section (microorganisms, human and animal cell lines, plant viruses).
Further information
Click here to download forms and further documents.