FAQ order

If you are ordering bioresources from the DSMZ for the first time, a validation of your institution is required. Our sales team will contact you after receiving your order and advise you of the documents required for validation. The delivery of your first order is only accepted against prepayment.
No validation is required to order analyses and other scientific services.

In the download section of the DSMZ website you will find the forms required for ordering (such as the order form or the Material Transfer Agreement (MTA)).

You do not need to register for browsing our online catalogues!
You only need to register when placing an order via the DSMZ online shop. Please note that it may take up to one working day to activate your account when registering for the online shop.

It is recommended that you generate a quote using the DSMZ online shop. Please make sure that you only generate a quote and do not place an order.

The documents you have to sign and to provide depend on your order. Our sales team will provide you all relevant information during the ordering process.

No, there is no minimum order quantity.

Please note that ordering, shipment and use of the bioresources are subject to the General Terms and Conditions.

Simply order via the DSMZ online shop or by e-mail to the relevant sales team.
Please note that it may take up to one working day to activate your account when registering for the webshop.
When ordering by e-mail, please note that it must be clearly recognisable that it is not a spam e-mail.

Please always state your company's internal order number (PO number) when placing your order. This is the only way your accounting department can allocate the DSMZ invoice to your order.

After completing your order, you will receive a confirmation e-mail with a DSMZ order number. Please always quote this number if you have any further questions.
Once we have received your order, we will carry out a legal check to determine whether the products ordered may be delivered to the address (company, country) provided. This check may take a few working days.

Please check whether you require e. g. an import licence for the purchased bioresources. The delivery is uninsured according to CPT (Incoterms® 2020). This means that you are responsible for the import in your country and customs clearance of the goods.

Download our short guide on how to order.

Orders for analyses and scientific services are currently only possible by e-mail. Please get in touch with the relevant contact person.
If your institute’s purchase order number is required on the invoice, please provide this number on the form.

The prices of all bioresources are listed in the online catalogue as well as in the price list.
As analyses and services are offered customised, costs will be calculated upon request.
Handling fees and shipping costs are also provided in our price list.

Yes, you can place orders using these platforms. The generated orders should be sent to sales(at)dsmz.de.

Dependent on the bioresource or analyses you would like to order, you have to address different sales teams. The following list provides a short overview on whom to address:

microorganisms
• all bioresources with a DSM number
  sales(at)dsmz.de
• all analyses and services for microorganisms
• all quantified bioresources with DSM number, e.g. production of biomass,
  mock communities
  microbialservices(at)dsmz.de

human and animal cell lines
• all bioresources with ACC number
• all analyses and services for human and animal cell lines
  mutz(at)dsmz.de

plant viruses and plant virus diagnostics
• all bioresources with PV number
• all products with RT, PC or NC number
• all analyses and services for plant viruses
  plantvirus(at)dsmz.de