FAQ related to ordering from the DSMZ

This page provides answers to frequently asked questions related to our ordering processes (registration, order, payment).
In addition, a guideline on how to order from DSMZ can be download here (German version).

Please select the topic of interest

  • Where do you deliver to?

    The export of bioresources is subject to various legally binding regulations. An overview of the countries to which DSMZ delivers as well as the corresponding shipping costs can be found in our price list.
    The shipment is uninsured according to CPT (Incoterms® 2020). This means that you are responsible for the import in your country and customs clearance of the goods.

  • How long is the delivery time?

    The delivery time depends e. g. on the bioresource ordered and the country of destination.
    Please note that dispatch will only take place once you have provided all necessary information (e. g. contact details, documents). To ensure a smooth delivery, please make sure to have all necessary documents for import and customs clearance at hand.
    The estimated delivery time of your order can be found in the order confirmation.
    You will receive a shipping confirmation to the e-mail address that you provided as contact in the delivery address section.

  • How much are the shipping costs?

    The shipping costs depend on various factors like the ordered product, the kind of shipment, or the destination. An overview of freight costs is given in our price list.

  • Do I receive a confirmation of shipment?

    You will receive a shipping confirmation to the e-mail address that you provided as contact in the delivery address section. Please check this e-mail address regularly for updates.

  • Are packages X-rayed during the air transportation chain?

    It is not possible for the DSMZ to prevent packages from being security-checked. This should not affect the bioresources.