FAQ related to ordering from the DSMZ

This page provides answers to frequently asked questions related to our ordering processes (registration, order, payment).
In addition, a guideline on how to order from DSMZ can be download here (German version).

Please select the topic of interest

  • What are the payment terms?

    All invoices are payable immediately and without deduction. Detailed information on payment terms and set-off are provided in our terms and conditions.

  • Where can I find the bank details?

    You can find the bank details on our website, in the online price list and on all relevant business documents.

  • Are invoices only issued in Euro?

    Yes, invoices are only issued in Euro. We also accept only payments in Euro.

  • Is a prepayment invoice the final invoice?

    The prepayment invoice you have received is a legally valid document for all commercial, accounting and tax purposes. In some countries, the validity requires that the delivery note is attached to the invoice. Although the title only indicates the payment term, it is still a commercial invoice.

  • How do I send payments?

    The DSMZ is currently offering payment submission via bank transfer, PayPal or credit card. Please make sure to include the invoice number or DSMZ order number.
    When placing your order by sending your formal purchase order to us by email, we kindly ask you to mention your preferred payment method directly on your purchase order form.
    If you choose payment via credit card, you will receive our invoice together with a payment link. The payment link will be formatted as the following example: secure.lyra.com/t/0tpyxgz4.

  • How can I send a notice of payment?

    In case you send us a notice of payment, please address it to accounting(at)dsmz.de.