FAQ related to ordering from the DSMZ

This page provides answers to frequently asked questions related to our ordering processes (registration, order, payment).
In addition, a guideline on how to order from DSMZ can be download here (German version).

Please select the topic of interest

  • How do I complain about an order?

    Please note that the characteristics of the biological material are such that it is provided solely for immediate use. A reclamation must therefore be made within five working days. For more details on the product quality see our Terms and Conditions (§8).
    If your order has arrived damaged, please contact our sales department.
    If the ordered bioresource does not grow or you assume a contamination, please contact our customer support to address the relevant contact person.