Ordering / Delivery Information

Cell lines and DNA can be ordered using either the Online Shop or by purchase order via mail or e-mail. A guideline on how to order from the DSMZ can be downloaded here (German version).
Please do not duplicate your order: place an order only by our online shop, or only by e-mail, or only by postal mail.
We encourage every scientist to use the direct ordering via our online shop.

Important notes:

1. The cell lines of our cell culture collection are for research purposes only and shall not be passed on to third parties. Cell lines and their products shall not be sold or used for commercial purposes or utilized in any other type of commercial activity.
2. Appropriate reference shall be made in any ensuing publication(s), crediting the work of the original investigator(s) which established the cell line(s) and the DSMZ as supplier. No alteration may be made to the DSMZ titles or acronyms.
3. It is understood that neither the DSMZ nor the depositor of the cells accept any liability whatsoever in connection with the receipt, handling, storage or use of the cell line(s).
4. Recipients accept (also on behalf of host institutions) all conditions of ordering, delivery and payment of the DSMZ.
5. Placing an order always implies acceptance of our Terms and Conditions.

Cell cultures are distributed either frozen in plastic ampoules on dry ice ("frozen cultures") or as active, growing cell populations in flasks or tubes ("growing cultures"). Due to the additional labor involved, the price for growing cultures is substantially higher than frozen cultures. While we normally recommend ordering frozen cultures, to certain destinations we can send growing cultures only, and to other destinations frozen cultures only.

Delivery

Material is shipped by a courier of our choice and in accordance with CPT (Incoterms 2020). Shipments are dispatched early in the week (usually on Mondays or Tuesdays; Germany: Wednesdays) to ensure arrival before the following weekend. Order processing for destinations outside Germany may incur a delay of several weeks for which we request your patience. Recipients are informed immediately prior to shipment.