Customer Support


+++ Winter Break +++

Please note that orders and requests received via email or our webshop during our Winter Break from 15 Dec 2025 to
9 Jan 2026
will be stored in our systems, but not processed until after the break.
Shipping of pending purchase orders will start on 12 Jan 2026 in the order of their arrival at DSMZ.


Please note: You can view our website in your preferred language by using your browser’s translation feature.

Frequently Asked Questions ...

... related to

If the FAQs and the information below do not answer your question, please do not hesitate to contact our customer support.


Additional information: download of forms, price list ...

Accession forms and product order forms (pdf)
Note: the order form contains the Material Transfer Agreement

 

Microorganisms

Human and Animal Cell Lines

Plant Viruses  

Accession Form

Microorganisms,
Phages
Human and Animal Cell Lines Plant Viruses   

Order Form

Microorganisms

Order Form not available. Please place your
order in our shop or send it to E-Mail

Plant Viruses

Material Transfer Agreements (MTAs)

MTA Microorganisms Plant Viruses

Service order form (pdf)

 

Microorganisms

Human and Animal Cell Lines

Services

Microbiological, biochemical and
bioinformatic analyses

Mycoplasma detection & elimination

Virus diagnostics

Hints to fill out forms

To fill out the form on-screen you will need Acrobat Reader™ 5.0 or higher. For the Microorganisms Accession Form Acrobat Reader™ 8.0 or higher is needed. Please save the file to your computer before you complete the form rather than viewing and completing it in your browser window. You can download the free Acrobat Reader™ here