Dear customer,

please select your field of interest from the options below, specifying your inquiry as much as possible from the expanding menu. Provision of detailed information helps us to respond faster.

Customer Support

Inquiry for
Services for microorganisms
Services for human and animal cell cultures
Services for plant viruses & plant virus diagnostics
Questions about and to scientific databases of CellDive
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Product name or catalogue number
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Product name
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Important note
If you need a quote or want to place an order please use the DSMZ webshop. If you have an inquiry related to an order you already placed, please check the other options in the contact form above.
DSM number
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Deposit a microorganism
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Deposit a cell line
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Deposit a plant virus
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PO number*
The purchase order (PO) is an official order document from your company and contains an individual number. The correct PO number is mandatory to deal with your inquiry.
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Provide airwaybill number AND courier name
The correct data is mandatory to deal with your inquiry.
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Provide invoice number
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Please specify your inquiry*
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Please specify your inquiry*
Please do not use this option to request quotes, place orders or ask for delivery updates.
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Personal information
Address and VAT number
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