Dear customer,

please select your field of interest from the options below, specifying your inquiry as much as possible from the expanding menu. Provision of detailed information helps us to respond faster.

Important: It is not possible to request quotes for bioresources or place orders for bioresources via the contact form. This can be done via the DSMZ webshop.

Requests for quotes or orders of bioresources submitted via the contact form will not be processed.

Customer Support

Inquiry for
Services for microorganisms
Services for human and animal cell cultures
Services for plant viruses & plant virus diagnostics
Questions about and to scientific databases of CellDive
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Important note
If you need a quote or want to place an order please use the DSMZ webshop. A guideline on how to order from the DSMZ is provided here. If you have an inquiry related to an order you already placed, please check the other options in the contact form above.
Important note
This option allows only ordering of services and analyses as described here. Requests for quotes for and orders of microbial strains are not processed. A guideline on how to order from the DSMZ is provided here.
Important note
This option allows only ordering of custom-made bioresources, e.g. mock communities, as described here. Requests for quotes for and orders of regular microbial strains are not processed. A guideline on how to order from the DSMZ is provided here.
Important note
This option allows only ordering of services and analyses, e.g. sequencing, as described here. If you need information about associated data (e.g. taxonomy) or other phenotypic/genomic details, please use the DSMZ Digital Diversity platform.
Important note
If you are looking for a microorganism with specific properties (e.g. antibiotic susceptibility, producing specific metabolites) we recommend to use the DSMZ Digital Diversity platform and in particular the advanced search tool of BacDive.
Important note
We highly recommend to use the DSMZ Digital Diversity platform for questions related to e.g. cultivation, specific properties, produced metabolites or taxonomy of a specific microorganism.
Important note
Please note that some DSM strains are stored as safe/patent deposits and are therefore not listed in the online catalogue.
Important note
Please use this option only if you have a question related to the commercial use (at your site) of a microorganism you purchased from the DSMZ. Requests for quotes and orders are not processed.
Important note
This option allows only ordering of services and analyses as described here. Requests for quotes and orders are not processed. A guideline on how to order from the DSMZ is provided here.
Important note
Please use this option if you have a technical question related to the cultivation of cell lines. For details of cultivation protocols please use our online catalogue or our database CellDive. It also provides genotypic information (e.g. STR profile/COI DNA barcoding, RNA barcoding or HLA typing).
Important note
We highly recommend to use the database CellDive for questions related to e.g. cultivation, STR profile/COI DNA barcoding, RNA barcoding or HLA typing.
Important note
This option allows only ordering of services and analyses as described here. Requests for quotes and orders are not processed. A guideline on how to order from the DSMZ is provided here.
Product name or catalogue number
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Product name
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DSM number
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Deposit a microorganism
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Deposit a cell line
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Deposit a plant virus
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PO number*
The purchase order (PO) is an official order document from your company and contains an individual number. The correct PO number is mandatory to deal with your inquiry.
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ACC number and Lot number
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Provide airwaybill number AND courier name
The correct data is mandatory to deal with your inquiry.
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Provide invoice number
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Please specify your inquiry*
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Please specify your inquiry*
Please do not use this option to request quotes, place orders or ask for delivery updates.
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Please specify your inquiry*
Requests for quotes and orders are not processed.
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Personal information
Address and VAT number
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