In case your company / institution has never before ordered from the DSMZ, your first order cannot be processed online via the WebShop but requires you to order via fax or letter on a regular company letter of your company. Alternatively you can send your first order via pdf attached to an email to email@example.com for microorganisms or firstname.lastname@example.org for cell lines. Please use a scanned and signed regular business letter of your company.
Our customer service will contact you directly for that matter and ask you for the necessary documentation. Mostly a normal business letter of your company with a signature will do.
The graph on the left hand side depicts the complete registration procedure. The blue boxes indicate the extra steps you will have to undertake for first orders.
If you or your company have already ordered from the DSMZ in the past, the acceptance will be given right away. The registration then follows only the green boxes in the graph.