Frequently Asked Questions (FAQ)

  • Are packages X-rayed during the air transportation chain?

    It is not possible for the DSMZ to prevent packages from being security-checked. Forwarders in the transport chain decide about security checks of freight before freight is entering an aircraft. Cultures should be grown as usual.

  • How long is the process from ordering to delivery?

    Depending on the documentation and permits required, orders for freeze-dried strains are usually processed within 7 to 14 days. Depending on the risk group and the recipient country they are sent out either by normal post if permitted or courier service if required. Detailed information is given here. Processing orders for actively growing cultures depends on the time needed for growth prior to shipment and usually needs at least 10 days. 

  • In which form will the microorganism ordered be sent, freeze-dried or as actively growing culture?

    The forms of delivery are indicated for every individual strain in the respective strain entry on our website. In case a strain is not available in freeze-dried form, it will be sent as an actively growing culture the fee of which is slightly higher than for a freeze-dried culture. In the case of an order for an actively growing culture where a freeze-dried culture is available, the fee is higher due to the additional work required. Please, see our current price list.

  • Which documents and working permits have to be sent to the DSMZ before despatch of the strain?

    Sending applicable working permits with the order accelerates the process of the ordering procedure (in Germany: Infektionsschutzgesetz, TierSeuchG, PflanzenbeschauVO, GenTG, etc respectively, dependent on the biological material requested).